Need assistance with room availability, an existing booking, check-in, checkout or a tour plan? Keep your booking reference ready and contact our guest-support team. For account-related help, managers and tour operators should use their respective login portals or contact the administrator.
Last updated: 20 August 2026Find a room
Search available rooms for your travel dates and number of guests.
Search stays →02Booking assistance
Request a room directly and receive your unique booking reference.
Book now →03Talk to our team
Get help with an existing stay, a tour plan or a special request.
Contact us →How will my booking be confirmed?
After you submit a booking request, the hotel manager checks availability and contacts you with confirmation and payment information.
Can a tour operator manage my travel plan?
Yes. The manager can assign an authorised tour operator to your booking. The operator can then record planned and visited places for your trip.
How can I change or cancel a booking?
Contact guest support with your booking reference. Changes remain subject to room availability and the applicable cancellation policy.